Great driver

The driver was not there to meet us with a card with our name on it. We had to call to find him. Fortunately, my daughter had a phone which worked in the UK or we would have been stuck. The reason we pre-book a ride is so there is a smiling face with a card with my name on it at the end of a tiring journey. This didn't happen. It didn't happen AGAIN on our order # 9385654, journey #2. So, while I have recommended you to friends in the past, I'd be hesitant to do so in the future.

Journey 1 was perfection. On journey 2, however, the driver was not there to greet us with a sign with our name on it. We had to call to find him. One of the purposes of booking a ride ahead of time is to alleviate the stress of finding a ride when you're tired. If this was the only time this had happened to us I would consider it a one-off, But it happened when we arrived at Heathrow too -- see order #8379812. So 2 out of our 3 journeys with Totally Airports were unsatisfactory in that regard.

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Was perfect. Was there early and contacted us -we weren't quite ready and he was fine with that. We then had his phone number so called him back and he came right over to get us. Easy ride and drop.