TotallyAirports
Average journey rating
Rating: 4.6 (4.6 out of 5)
Total votes: 669
TotallyAirports
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669 Reviews
Customer Recommendation: Yes - 98% No - 2%
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Elena Rogova
Kazakhstan
1 year(s) ago

RECOMMEND: YES

As far as I am a frequent user of services provided by your company I have got an opportunity to compare level of services. Basing on the experience of my last trip I would not recommend your company to my friends/colleagues, as far as the driver has a poor knowledge of the city and I have to spent a lot of time to reach the place of destination. Bearing in mind it was a rather late hour I would prefer to have a rest in the hotel after a long flight than to spend time in a car. I hope this is a single instance and is not a sample service provided by your company.

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Izaskun Jimenez
United Kingdom
1 year(s) ago

RECOMMEND: YES

We requested 50 min waiting time extra besides the free 30min of courtesy. The driver claimed that we were 10min late after the total 80min of waiting time but, instead of considering the pick up time at the arrivals terminal (19:05), he considered the time when leaving the parking (19:15 as shown in the parking ticket; the landing time was 17:43). The driver should have charged us 2-3 min extra instead of 12-13min extra. Next time we use totallyairports, we would be very grateful if you could send us another driver. Thank you.

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Elena Polivanova
Kazakhstan
1 year(s) ago

RECOMMEND: YES

A very polite driver, who managed to make long journey very pleasant.

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Lene Baarli
United Kingdom
1 year(s) ago

RECOMMEND: YES

I really appreciated getting a proper backwards facing infant seat and a driver who knew how to fasten it.

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Jasmina Somaiya
United Kingdom
1 year(s) ago

RECOMMEND: NO

The driver arrived over half an hour late. We were misinformed of the waiting time when speaking to customer services and no concessions were offered despite the wait at the airport of over 30 minutes. We write a similar review on trip advisor and will not advise on using this company to anyone as the customer services staff were unhelpful and charged the full amount despite the inconvenience.

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